PRIVACY POLICY

The Solutions Group

Last Updated: March 7, 2026

1. INTRODUCTION

The Solutions Group, LLC ("we," "our," "us," or "Company") operates the following affiliated business entities:

  • Total Storm Solutions
  • Total Hail Solutions
  • Total Collision Solutions
  • Total Glass Solutions

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our websites, contact us, or use our services. Please read this policy carefully. By accessing or using our services, you agree to this Privacy Policy.

2. INFORMATION WE COLLECT

We collect information in the following ways:

2.1 Information You Provide Directly: When you contact us, submit a form, schedule an appointment, or request a service, you may provide personal information such as your name, email address, phone number, vehicle information, property address, insurance details, and service preferences.

2.2 Communications Data: We collect information from calls, text messages, emails, and online chat interactions. This includes recordings of phone calls and text message transcripts for quality, training, and legal compliance purposes.

2.3 Automatic Information: When you visit our websites, we automatically collect certain technical information through cookies, pixels, and similar tracking technologies. This includes IP address, browser type, operating system, pages visited, and referral sources for analytics and user experience improvement.

2.4 Third-Party Information: We may receive information about you from insurance companies, service partners, or other third parties necessary to fulfill your service request or with your consent.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • To process and fulfill your service requests
  • To communicate with you regarding appointments, status updates, and customer support
  • To coordinate with insurance companies on your behalf
  • To send appointment reminders, follow-ups, and administrative notifications
  • To improve our services and customer experience
  • To comply with legal obligations and protect our rights

4. INFORMATION SHARING BETWEEN AFFILIATED ENTITIES

The Solutions Group and its affiliated entities (Total Storm Solutions, Total Hail Solutions, Total Collision Solutions, and Total Glass Solutions) may share your personal information with one another to:

  • Coordinate multiple services you may need from our affiliated companies
  • Provide relevant promotional information about our affiliated services
  • Maintain consistent customer service standards across our operations
  • Improve our collective business operations and customer experience

We do not sell, rent, or otherwise disclose your personal information to third parties outside of The Solutions Group. All information remains within our affiliated entity ecosystem and is used only as described in this Privacy Policy.

4.1 SMS Opt-In and Consent: When you provide your phone number and opt in via our contact form, you explicitly consent to receive SMS text messages from The Solutions Group and its affiliated entities. You understand that messages include appointment reminders, status updates, follow-ups, and promotional communications; message frequency varies and is not predetermined; standard SMS rates and data charges may apply from your carrier; you may opt out at any time by replying STOP to any message; you may request support by replying HELP; and this consent is optional and not required to use our services.

4.2 Mobile Device Information: When you opt in to receive SMS communications, we collect and store your phone number for the purpose of sending text messages. Your phone number is shared among The Solutions Group affiliated entities to coordinate communications and marketing messages. We do not sell or share your phone number with third parties outside of The Solutions Group.

5. MARKETING AND PROMOTIONAL COMMUNICATIONS

With your consent, we may send you promotional messages, service updates, and marketing communications from The Solutions Group and our affiliated entities. This may include SMS, email, and other digital communications related to services and special offers from any of our affiliated companies. You may opt out of promotional communications at any time by replying STOP to SMS messages or by unsubscribing from email communications. Service-related notifications (appointments, reminders, status updates) are not considered promotional and will continue unless you request otherwise.

6. DATA RETENTION

We retain your personal information for as long as necessary to provide our services, fulfill your requests, and comply with legal obligations. Specifically:

  • Service records and contact information are retained for a minimum of seven (7) years to support customer service, warranty claims, and legal compliance
  • Call recordings are retained for a minimum of thirty (30) days for quality assurance and training purposes
  • Analytics and tracking data may be retained for up to thirteen (13) months
  • Legal and compliance records are retained as required by applicable law

After the retention period expires, we securely delete or anonymize your information unless longer retention is required by law.

7. DATA SECURITY

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use our services at your own risk.

8. COOKIES AND TRACKING

Our websites use cookies and similar tracking technologies (pixels, web beacons) to improve user experience and analytics. Cookies store information about your browsing activity and preferences. You may disable cookies through your browser settings, but this may limit functionality. We use Google Analytics and Meta Pixel for performance tracking and advertising optimization. By using our websites, you consent to our use of cookies as described here.

9. THIRD-PARTY SERVICES

Our websites and services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We use the following service providers:

  • Go High Level (CRM and communication platform)
  • Twilio (SMS and telecommunications services)
  • Square (payment processing)
  • Google Analytics and Meta Pixel (analytics and advertising)

These service providers are contractually obligated to use your information only as necessary to provide their services and in compliance with applicable privacy laws.

10. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

  • Right to Access: You may request a copy of the personal information we hold about you
  • Right to Correction: You may request correction of inaccurate or incomplete information
  • Right to Deletion: You may request deletion of your information, subject to legal obligations
  • Right to Opt-Out: You may opt out of marketing communications or data sharing for promotional purposes

To exercise these rights, contact us using the information provided in Section 12. We will respond to your request within thirty (30) days or as required by law.

11. CALL RECORDING AND MONITORING

We record incoming and outgoing calls for quality assurance, training, customer service verification, and legal compliance purposes. By calling us, you consent to this recording. Recordings are retained for a minimum of thirty (30) days and are accessible only to authorized personnel.

12. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to update your information, please contact us:

The Solutions Group, LLC‍

‍1737 MEYERWOOD LN S, South Flower Mound, TX 75028

Email: braxton@thesolutionsgroup.co

‍Phone: +1 817-518-2616