TERMS AND CONDITIONS

The Solutions Group

Last Updated: March 7, 2026

0. AGE RESTRICTION

You must be at least eighteen (18) years of age to use our services and provide consent for SMS communications. By using our services, you represent and warrant that you are at least 18 years old.

1. AGREEMENT TO TERMS

These Terms and Conditions ("Terms") constitute a binding legal agreement between you ("Customer" or "you") and The Solutions Group, LLC and its affiliated entities ("Company," "we," "our," or "us"). By accessing our websites, submitting forms, requesting services, making appointments, or engaging with any of our affiliated companies, you agree to be bound by these Terms. If you do not agree, do not use our services.

The affiliated entities operating under The Solutions Group are: Total Storm Solutions, Total Hail Solutions, Total Collision Solutions, and Total Glass Solutions. Each entity operates independently but shares common operational standards and policies as outlined herein.

2. SERVICE SCOPE AND LIMITATIONS

2.1 Service Description: Each affiliated entity provides specific services as described on their respective websites (roofing/storm restoration, hail repair, collision repair, and auto glass services). Service availability, pricing, and scope vary by location and entity. We reserve the right to refuse service or modify service scope based on vehicle condition, property damage assessment, or other factors at our sole discretion.

2.2 Estimates and Quotes: Estimates provided are non-binding preliminary assessments based on initial inspection or provided information. Final costs may vary based on actual damage discovered during service. Additional charges (supplements) may apply if hidden damage is found during disassembly or repair. We will communicate any significant changes in scope or cost before proceeding with additional work.

2.3 Insurance Coordination: We do not guarantee insurance approval, claims handling, or coverage outcomes. We coordinate with insurance companies on your behalf as a courtesy, but insurance decisions rest entirely with your insurer. You remain responsible for understanding your policy limits, deductibles, and coverage. We do not provide legal or insurance advice.

3. APPOINTMENTS AND SCHEDULING

3.1 Appointment Confirmation: Appointment requests submitted via website form, phone, or text do not constitute confirmed appointments until we confirm availability and you receive written confirmation. We will contact you to confirm your appointment date and time.

3.2 Cancellation and Rescheduling: You may cancel or reschedule appointments by contacting us directly. Cancellations made with less than twenty-four (24) hours notice may result in scheduling delays for future appointments. We will notify you of any cancellation policies specific to your service.

3.3 No-Show Policy: If you fail to appear for a confirmed appointment without prior notice, we reserve the right to charge a no-show fee or require a deposit for future appointments.

4. PAYMENT TERMS

4.1 Payment Methods: We accept various payment methods including cash, credit/debit cards, and electronic transfers as specified at the time of service. Payment is due upon completion of service unless alternative arrangements have been made in writing.

4.2 Insurance Billing: When insurance is involved, we coordinate claims processing with your insurance company. You remain responsible for your deductible and any amounts not covered by insurance. We may require payment of the deductible or full estimate before service begins, with insurance proceeds applied as they are received.

4.3 Financing Options: Financing may be available through third-party lenders. You are responsible for understanding the terms, interest rates, and repayment obligations of any financing agreement. We are not responsible for financing disputes or terms.

5. WARRANTIES AND DISCLAIMERS

5.1 Labor Warranty: We warrant our workmanship for a period of one (1) year from the date of service completion. This warranty covers defects in labor only and does not cover normal wear, subsequent damage, or damage caused by improper use or accidents. Warranty claims must be reported in writing within thirty (30) days of discovery.

5.2 Parts and Materials: Parts and materials are warranted according to manufacturers' specifications. We pass through manufacturers' warranties but are not responsible for manufacturer defects. Manufacturer warranty claims are the responsibility of the customer and must be filed directly with the manufacturer.

5.3 Disclaimer: We make no warranty that our services will be error-free, uninterrupted, or meet all your expectations. We do not warrant restoration to pre-damage condition as an absolute outcome; results depend on damage severity and repair feasibility. Your exclusive remedy is repair or re-service of the defective work.

6. LIMITATION OF LIABILITY

To the maximum extent permitted by law, The Solutions Group and its affiliated entities shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of use, revenue, or profit, even if advised of the possibility of such damages. Our total liability for any claim arising from these Terms or your use of our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

7. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless The Solutions Group and its affiliated entities, owners, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, violation of these Terms, or your violation of any applicable law.

8. CUSTOMER RESPONSIBILITY

You are responsible for providing accurate information about your vehicle, property, insurance coverage, and service needs. You are responsible for verifying that our services meet your requirements. You acknowledge that you have the legal right to authorize repairs or services on the vehicle or property. We are not responsible for disputes with owners, lienholders, or third parties regarding authorization.

9. PRIVACY AND DATA USAGE

Your use of our services is subject to our Privacy Policy. By using our services, you consent to the collection, use, and sharing of your information as described in the Privacy Policy, including sharing among The Solutions Group affiliated entities for operational and marketing purposes.

10. COMMUNICATION CONSENT

By providing your phone number, email, or other contact information, you consent to receive calls, texts, and emails from The Solutions Group and its affiliated entities regarding your service, appointments, updates, follow-ups, and marketing communications. You understand that message and data rates may apply. You may opt out of promotional communications by replying STOP or unsubscribing, but service-related communications will continue.

10.1 Carrier Liability Disclaimer: We use third-party carriers (such as Twilio) to deliver SMS messages. We are not responsible for delays, delivery failures, or service interruptions caused by the carrier or network issues. Standard SMS rates and data charges may apply. Contact your carrier directly for issues with SMS delivery or charges.

11. INTELLECTUAL PROPERTY

All content on our websites, including text, graphics, logos, and images, is the property of The Solutions Group or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or display this content without our written permission.

12. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting to our website. Your continued use of our services following changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates.

13. GOVERNING LAW

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law principles. Any legal action or proceeding must be brought exclusively in the state or federal courts located in Tarrant County, Texas, and you consent to the jurisdiction and venue of such courts.

14. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

15. ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and The Solutions Group regarding your use of our services and supersede all prior negotiations, understandings, and agreements, whether written or oral.

16. CONTACT FOR QUESTIONS

If you have questions or concerns about these Terms and Conditions, please contact us:

The Solutions Group, LLC

‍1737 MEYERWOOD LN S, South Flower Mound, TX 75028

Email: braxton@thesolutionsgroup.co

‍Phone: +1 817-518-2616

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.